We are continually looking to improve the services that we offer to provide the best experience possible. The positive feedback gives us insight into the wonderful aspects that you enjoyed so that we can ensure others have the same positive experience. The negative feedback allows us to improve in areas where we have fallen short of your, and future customers', expectations. If you did have a bad experience, feel free to call us at +1-561-212-9283 so that we can do right by you. We strive to offer the same 5 out of 5 star experience to every customer because that is what you deserve.